It was an old PIII running very slowly, it was taking 10 mins to load Word before it crashed. I attempted to run a virus check but it was too slow. At this stage 30 minutes have been wasted so I advised him that I could keep trying things but it could take ages so its best to wipe it clean. He agreed I got him to sign a discalimer to say that there is no important data on the machine and formated it, installed all the device drivers etc. There were a few problems like trying to retreive old passwords but it was all sorted in the end. I charged £45 for 3.5 hours work, it should have been more but I felt I couldn't charge him for the time I wasted including making a silly mistake trying to get the modem drivers to work. If I had four jobs like that a week and a supermarket job I would be almost well off. At the moment it seems like Iam working all hours for little reward but once I get into the business market and also get repeat jobs I should be happy.