OB1 vs. SCM35

If the packaging doesn't meet standards specified by UPS they're not obliged to pay out. Hope you get it sorted quickly andy!
 
rodrat said:
Hi Andy

The plinth should not be attached prior to setting up. Apart from going after ups, the seller has clearly not made much effort to safeguard the delivery.

Rod
Click to expand...

Do you mean that they should have been sent with the plinths NOT attached? I have had a good look at the packaging and it seems that all the foam bits only fit togther when the plinths are attached to the speakers when placed in the box. I can't see how it would work any other way.

I am ringing PMC (and UPS) in the morning so will know then.

Andy
 
Are the boxes damaged? They don't like to pay out unless the box is damaged :(

Still it should all be PMC's responsibility (poor guys).
 
Yep, just checked with PMC and the plinths are meant to be removed BEFORE packing the speakers.

This is a bloodty disaster as I really would prefer to deal with UPS insurer's (who are going to run a mile from this!) rather than trying to sort it out with the seller.

p.s. I actually connected them up last night and they sounded rather good. Not sure how the damage has affected the transmission line but they are definately more forward sounding than the ATC's, treble is more to my liking and the bass is faster and less bloated than the ATC's. Maybe my room is reacting to the bottom end of these better? They seem to "boogie" a bit better than the ATC's.
 
I am still getting over the trauma!

Anything I write about them has to be qualified by the fact that I am using an (unmodded) Squeezebox as the source.

Anyway, I had another listen today at higher levels than last night. They really can make some noise - that's in no doubt. They definately have more bite to the sound compared to the ATC's which suits me. I still think the ATC's have the edge in terms of midrange smoothness but the PMC's are giving me more at the top and bottom than the ATC's were missing. They definately don't send me to sleep and portray the groove of a song better than the ATC's. Overall, it's positive.

The speakers are being picked up tomorrow by UPS to go for an "investigation" regarding the damage. Once they find out about the plinths being attached during transit they will not pay out... but you never know. Will be talking to the seller tonight.

If I choose to keep the speakers as is and get (loads) of money back off the seller it may be my best option. I have had a look at the damage (unscrewed the rear X-over plate) and I don't think there is any structual damage that can't be rectified with some glue and braces. The cosmetic damage is at the bottom rear of each speaker so it will not be visible.

The only problem with this is that the speakers will be un-sellable so I will have to keep them forever and ever. We have a small child that has just got "mobile" so I am resigned to the fact that he is going to bash the hell out of anything I put in that room anyway. If the purchase price works out cheap enough (£1000?), maybe I am better off not having a pristine pair that I will be worried about? HiFi can be so cruel some times!
 
BBV, I assume that when they do their "investigation" they will be ringing PMC. The fact that the boxes are undamaged and that both speakers are affected will mean they will be digging a bit deeper than normal (kinda like Gareth Keenan with his David Brent Porn picture Invetigation). But, I definately won't be telling them anything about the frigging plinths!!

I do have pictures but don't know how to post them here - they are about 1.5Meg files by the way.
 
It seems unlikely they will call PMC. If they do then they do but dont volunteer it.

Link to a pix hosting site?
 
Here's some pictures.

4 photos of the speaker which had the plinth ripped off and tore away the two rear corners with it.

1 photo of the other speaker where the plinth remained attached but pulled away the bottom section of the main cabinet (the easiest one to fix I think as there is minimal damage to external veneer).

Speaker009.jpg
Speaker008.jpg
Speaker006.jpg
Speaker012.jpg
Speaker2001.jpg
 
I agree, don't volunteer any information. I would doubt that a carrier would have a clue about whether the plinth is attached or not. They are therefore unlikely to ask questions beyond whether the correct boxes were used. I am assuming that the seller arranged the shipping and if so, it is usually the seller that has to make the claim. I had a centre speaker and a turntable arrived damaged and in both cases the seller and sender had to make the claim. I may have missed it, but was the seller a private individual or a hi-fi shop? if the latter they should know better and I would ask them to refund you and follow a claim on the carrier themselves.

Rod

Rod
 
It was a private individual and not a hifi shop.

I organised the courier from my end to pick up the items so I feel it is up to me to chase it up.

All a balls up as I was looking forward to a weekend of listening - now they UPS are coming to take them away to an unknown fate.

How badly damaged was your centre speaker by the way?
 
The centre speaker was only a cheap secondhand mission which had the corner crushed. It was no big deal and Parcelfarce paid up without inspection. However the turntable was more of a pain as I had to send it back to Parcelfarce in the original packing for them to inspect. I had read that they have an obsession with bubble wrap so whilst it had been well packed, I added a bit more bubbble wrap so they could not weasel out.



Rod
 

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