5. Dispute Resolution and Chargebacks. Whether you are a buyer or seller, you agree to work actively with the other parties to your transactions to resolve any disputes. We do not act as the agent of either party in any dispute between payers and payees and do not have the responsibility for resolving such disputes. If any chargeback claim occurs (as the result of a dispute or for any other reason), you agree to provide all necessary documentation for the resolution of the claim. If you are a seller, you (a) acknowledge that we do not control the outcome of the chargeback decision reached by the buyer's issuing bank in a card transaction; (b) agree to accept the decision of the issuing bank as final and legally binding; and (c) recognise that you may not receive payment if the issuing bank rules against you in relation to the payment received. To report a potential fraudulent transaction, error or dispute, please contact our Customer Service Department.
We will not seek to hold you liable for any unauthorised use (including fraudulent use) of your account by any person provided that we are satisfied that you have not acted deliberately so as to enable any third person to gain access to your user ID and/or password.
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11. Remedies and PayPal's Right to Collect From You. Without limiting other remedies, we may update inaccurate or incorrect information you provide to us, contact you by means other than electronically, immediately warn our community of your actions, place a hold on funds in your account, limit funding sources and payments, limit access to an account and any or all of the account's functions (including but not limited to the ability to send money or making withdrawals from an the account), limit withdrawals, indefinitely suspend or close your account and refuse to provide our Services to you if: (a) you breach this Agreement or the documents it incorporates by reference; (b) we are unable to verify or authenticate any information you provide to us; (c) we believe that your account or activities pose a significant credit or fraud risk to us; (d) we believe that your actions may cause financial loss or legal liability for you, our users or us; or (e) your use of your PayPal account is deemed by PayPal, Visa, MasterCard or American Express to constitute abuse of the credit card system or a violation of credit card rules, including (without limitation), using the PayPal system to test credit card behaviour.
14. Notices.
14.1 Procedure. Except as explicitly stated otherwise, any notices shall be given by postal mail to
PayPal (Europe) Ltd., Hotham House, 1 Heron Square, Richmond Upon Thames, TW9 1EJ (in our case) or to our online message centre or the email address you provide to PayPal during the registration process (in your case). Notice shall be deemed given 24 hours after posted or when the email is sent, unless the sending party is aware that the electronic communication was not received. Alternatively, we may give you notice by mail to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
15. Governing Law and Legal Disputes.
15.1 This User Agreement, and the relationship between us, shall be governed by and construed in accordance with the
laws of England and Wales. Any claim arising out of or relating to this Agreement or the provision of our Services that cannot be resolved by contacting our Customer Service Centre and escalating the claim, shall be settled through the Financial Ombudsman Service or the courts of England and Wales, Scotland or Northern Ireland depending upon where you are resident. You should be aware that the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000 does not apply to claims made in connection with issuing e-money.
Disputes between you and us regarding our Services may be reported to Customer Service by going to the PayPal Help Centre. You may obtain information regarding the Financial Ombudsman Scheme at
http://www.financial-ombudsman.org.uk/.
15.2 The parties shall keep confidential and not use for any collateral or ulterior purpose the subject matter of any arbitration and all information, documents and materials produced for, or arising in relation to, any arbitration including any award arising out of it except in so far as is necessary to implement and enforce any award or otherwise as required by law.