We were involved in nearly a year of work with Bruel & Kjaer to get a LAN-XI 3050-A-030 with microphones, cables, software and integration to test peak decibels of impulse noise events. The system has been delivered for about 6 weeks but has not been integrated in that it is not functionally working with software. We wanted to put the system into auto mode, and have 5 or 10 peak events display in real time in 3 rows, one row per microphone. The system is sporadically losing events, holding one in a buffer, and taking 3-7 seconds (variable time) to be ready to record the next event. The software displays events that were captured that it fails to output to Microsoft Excel, which is the only way to see the peak decibel values. We are concerned because it doesn't seem like b&k usa, HBK as they are now known, is structured properly for, or posessing the skills, knowledge, and experience to tackle this simple integration challenge. If anyone is aware of a path to resolution, please e-mail me. Im at a loss here, I don't know who the solution guys are, I get the feeling all the smart people in the structure are in Denmark and feel it may have been a mistake to consider Bruel & Kjaer to represent a solution provider in the USA.