Originally posted by PBirkett
First point here. If her mother was any kind of good IT Support officer, then although you say you have are studying it at university, what makes you think you would have more experience? OK, so she doesnt sound too hot after you stating she needs to get PCW to upgrade memory in her own PC.... however, I also work in IT support, and I believe I am miles more experienced than any student who studies IT at uni. Experience counts for a lot, and university doesnt really give you that, but its amazing the amount of arrogance that comes from students because they "have a degree" or are working towards one. If I was hiring IT Support technicians, I'd be taking the most experienced, not the jumped students who have a bit of paper, but no experience.