Occasional holds on payment
27. Which sellers will have their payments held?
In a small percentage of cases where it has been determined the risk of dissatisfied buyers is higher, PayPal may delay release of the payment funds to the seller until the buyer has left a positive feedback or 21 days have passed without a dispute, claim, chargeback or reversal filed on that transaction.
To determine if a transaction may have a higher risk of dissatisfied buyers, eBay reports to PayPal a number of factors, including but not limited to:
* Seller's % Positive Feedback in the last 30 days
* Seller's Detailed Seller Ratings in the last 30 days
* Final price for the item
* Shipping & handling fee
* Seller's tenure as an eBay member
* Seller's total number of Feedback
28. How will I know that my payment is being held
Payments that are held will be shown as "pending" in your PayPal balance. PayPal will send an email notifying you when the hold is released. PayPal Money Market Fund customers will continue to receive dividends on amounts that are being held in your account.
29. When will PayPal release the eBay item hold?
PayPal will release the hold when the earliest of the following occurs:
* the buyer leaves positive feedback,
* 3 days after confirmed item delivery* or
* 21 days without a dispute, claim, chargeback, or reversal filed on that transaction.
PayPal can confirm delivery. PayPal will confirm delivery if you use USPS, UPS, or FedEx to ship the item and (i) use PayPal shipping labels, or (ii) upload tracking information to PayPal via the transaction details page. This applies to US domestic transactions only.
30. What can I do to avoid having eBay item holds?
Your payments WILL BE NOT HELD if you meet all the following requirements:
* eBay Tenure: Greater than 6-months
* Total Feedback score: More than 100
* Dissatisfied Buyers %: Less than 5%
Or if you meet all the following requirements:
* Detailed Seller Rating: Greater than 4.5
* Total Detailed Seller Ratings Received: More than 20 in the last 12-months
31. How can I minimize the chances of having my payments held?
* Improve your DSR feedback ratings, and
* Implement best practices to reduce buyer disputes, claims and chargebacks. If they do occur, resolve them quickly and to your buyer's satisfaction.
32. Why is the payment being held for up to 21 days?
eBay and PayPal are working together to help increase buyer satisfaction which, in turn, can mean more sales for you. We have found that after 21 days the chance of a buyer dispute or claim significantly decreases.
33. Will my payments be held if I have excellent buyer satisfaction, but sell in risky categories?
If you sell in the categories of gift certificates, video games, cell phones, computers or consumer electronics, your listings for those items must offer either PayPal or merchant credit card as an accepted form of payment. However, your payments WILL BE NOT HELD if you meet all the following measures:
* eBay Tenure: Greater than 6-months
* Total Feedback score: More than 100
* Dissatisfied Buyers %: Less than 5%
* Detailed Seller Rating: Greater than 4.5
* Total Detailed Seller Ratings Received: More than 20 in the last 12-months
34. What should I do if a payment is subject to an eBay item hold?
PayPal will release the hold when the earliest of the following occurs:
* the buyer leaves positive feedback
* 3 days after confirmed item delivery*
* 21 days without a dispute, claim, chargeback or reversal filed on that transaction.
Once the buyer has paid for the item, ship it. Funds are released as soon as a buyer leaves positive feedback. The faster you get their purchase to the buyer, the faster they can leave you feedback.
*Funds are also released within 3 days of confirmed item delivery. PayPal can confirm delivery. PayPal will confirm delivery if you use USPS, UPS, or FedEx to ship the item and (i) use PayPal shipping labels, or (ii) upload tracking information to PayPal via the transaction details page. This applies to US domestic transactions only. So fast shipping helps you here too.
35. How will cross border items be impacted?
The changes to the Accepted Payments policy for safer payments and occasional holds on payment apply to both domestic and cross border transactions.
36. What if I sell on other eBay sites (internationally)?
eBay sites outside of the US may have a similar program with their own polices which you must follow. Please check individual country web sites for that country
