The Good Service Awards Thread

[RobHolt]

We've had discussions recently about different ways to audition and buy audio systems and equipment.

So lets hear about examples of truly outstanding service from a manufacturer, direct seller or dealer.

Who's given you excellent service and value for money?

I'll nominate Richer Sounds.
No frills and absolutely no hard sell when shopping there.
Good friendly service and keen prices.
To borrow a term used here recently, very low 'slurp'

 

[Neil]

I'll go with Richers, Rob - no problems there.
Also:
Manufacturer - Quad, still servicing - at reasonable cost - almost all products.
Direct seller - Tom at dpa, Richard at NVA
Dealer - sadly none come to mind at present (the now defunct "Music Mill" in Edinburgh was pretty good.

Oh, and Russ Andrews - fine chap, very knowledgeable and free with advice. His products and pricing can attract some derision ...but ... don't like it after 59 days, send back and get your money returned. Pretty fair imo.

 

[danworth81]

Martyn @ Anatek

Gives his mobile out on the website, Ive even had a conversation with him on the phone whilst he was in the pub on a bank holiday monday!

Thoroughly nice guy!

Kevin @ Talk Electronics

Also good guy fixed a cd and power amp today for me that got damaged by DHL for pittence, and has made an effort to go out of his way to accomadate

 

[topoxforddoc]

Graham at GT Audio/TRON

My best service award goes to Graham Tricker at GT Audio (01895 833099). I've been a customer for 20 years now and spent a lot of money. He is available on the phone well into the evening (as he needs to be available for his US distributor Jeff @ Highwater Sound, NYC) and at the weekends. His mobile number is on his answer phone message if he doesn't answer his normal number. Oh and when you do go to visit him, you get a friendly cup of coffee or two and NO sales pressure. Quick repairs are done while you wait.

Best wishes,

Charlie
www.charlie-chan.co.uk

 

[bottleneck]

Peter at Noteworthy Audio, Aylesbury
Kevin at Definitive Audio, Nottingham
Guy Sargeant, Puresound
Gary of Border Patol, now sadly in America I believe
Nick Lucas, Hifi Collective

 

[Dev]

Music Matters. I auditioned a couple of pairs of Dynaudios. Very helpful, no pressure.

 

[narabdela]

Another vote for Richer Sounds. Cheap, cheerful, and a totally quibble-free returns policy.

 

[nando]

phil and rob, music matters,
nimesh and raj, audio venue,
nando.

 

[bottleneck]

hey lets also hear it for ''keith'' purite audio, Nando, and ''needles and spins'' (uncle ants).

I've never heard a bad word about shopping experiences with any of these guys.. ever!

 

[nando]

uncle ants knows me as farxxxxx stars
keith, purite audio xxxxx stars,
nando.

 

[nando]

quote

hey lets also hear it for ''keith'' purite audio, Nando, and ''needles and spins'' (uncle ants).

I've never heard a bad word about shopping experiences with any of these guys.. ever!

sorry i don't know anyone in benidorm,

 

[bottleneck]

all the more reason to drop a few bunker-busters on it mate

 

[Chris]

Johnnie7 at Audioorigami, Guy at Puresound, Patrick at Sugdens and Nick at WAD.

 

[vincula]

Philip at BlueBell Audio

Douglas and Simon at Doug Brady Hi-Fi

Kevin and Linn at Definitive Audio

Jim at Audiolincs

Tony at Coherent Systems


A real pleasure to deal with, and great service, even considering I live in Spain !


Regards,

Vincula

 

[anon_bb]

Les and Pete at Walrus

 

[nando]

les and pete, i know well , warus +