This is buyer just trying it on?

[amazingtrade]

I've just received a rather basic email from an ebay customer saying:

I still haven't received the lens cleaner.

There is no auction number or anything on it but I remember the name and the item was shipped out about 3 or 4 weeks ago. If the person did not recieve it then they should have let me know after a few days.

I don't even have a record of this auction now as it was more than 30 days ago. What is my legal situation? I can't offer any money back as I don't know how much it was or anything if he can supply the auction number then I should have a record of it on my accounts spreadsheet.

I suppose I shall need to ask him what the auction number was then I can check to see if this auction actually happened. I am guessing if this is genuine somthing may have got lost in the post.

The thing I don't get is why wait for more than a month to tell me this?

 

[cookiemonster]

Do you not store the emails that ebay send you in relation to each sale? The auction number will be on there

 

[amazingtrade]

Most of them are stored but not all them, I am getting 50 emails a day on that account now.

 

[Bill Phabb]

errrrrr

get this person to send you the auction number? duh

 

[amazingtrade]

How much does politness cost these days?

 

[SteveC]

Try ebay advanced search and check the box for search for completed items only

 

[Goomer]

Alternatively, if you have already left feedback for the buyer, go into the feedback section of your ebay page, specifically to the 'Review and Respond to Feedback I have left about others' section - it's a bit laborious, but you can search through the last 90 days feedbacks and find it this way.

Hope that helps.

 

[BlueMax]

Always get a free 'Certificate of Posting' when sending small value items. It includes insurance cover for upto £10, I think.

Also, it is proof that you sent the item.

 

[cookiemonster]

includes insurance cover for upto £10

£27