Feck. How odd.
Power the preamp with the 5-pin from the SNAPS, and its happy. Power it from the 4-pin from the SNAPS, its not happy.
Both sockets in the preamp share common rails for 24V and earth, but the 5-pin has 2x24V supplies one of which is isolated to a different part of the preamp's circuit board, so I'm now presuming the preamp has a fault which I have to find, seeing as the poweramp is now working perfectly and supplying a full 24V.
Bugger!