Where's Pink Fish Gone?

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\XP User>tracert 63.99.108.232

Tracing route to 63.99.108.232 over a maximum of 30 hops

1 8 ms 8 ms 7 ms 10.165.192.1
2 9 ms 26 ms 10 ms gsr01-sh.blueyonder.co.uk [62.30.241.65]
3 15 ms 18 ms 14 ms 62.30.252.93
4 23 ms 17 ms 15 ms 62.30.252.57
5 17 ms 15 ms 18 ms usr510-kno.cableinet.co.uk [194.117.138.14]
6 15 ms 15 ms 16 ms 194.117.136.166
7 20 ms 30 ms 20 ms s254887-1.uklond5-bsn.savvis.net [82.118.94.185]

8 22 ms 19 ms 22 ms bcs2-as0-0.Londonlnx.savvis.net [204.70.193.202]

9 28 ms 30 ms 28 ms so5-1-0-622M.ar3.LON2.gblx.net [64.215.195.69]
10 153 ms 157 ms 154 ms pos1-0-0-155M.ar2.LAX1.gblx.net [67.17.68.157]
11 193 ms 196 ms 196 ms PointClickConsulting.s5-0-0.ar2.LAX1.gblx.net [6
4.212.16.58]
12 * * * Request timed out.
13 * * * Request timed out.
14 * *
 
I'm also on VirginMedia, but their ADSL service:

Traceroute has started ...

traceroute to pinkfishmedia.net (63.99.108.232), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 2968.714 ms 5.725 ms 0.787 ms
2 hers-bam-1.inet.ntl.com (194.145.148.245) 214.595 ms 234.242 ms 241.655 ms
3 * hers-t3core-1b-ge-111-0.inet.ntl.com (80.3.33.137) 209.421 ms 211.334 ms
4 pop-bb-b-so-110-0.inet.ntl.com (213.105.175.41) 188.005 ms 238.601 ms 237.199 ms
5 pop-bb-a-ge-000-0.inet.ntl.com (213.105.174.229) 247.092 ms 225.316 ms 219.149 ms
6 195.50.91.69 (195.50.91.69) 225.074 ms 210.873 ms 196.668 ms
7 so-0-0-0.gar1.london1.level3.net (212.113.3.5) 188.759 ms 197.301 ms 198.980 ms
8 ae-14-53.car3.london1.level3.net (4.68.116.81) 207.717 ms 203.065 ms ae-14-51.car3.london1.level3.net (4.68.116.17) 208.538 ms
9 ge5-3-0-1000m.ar2.lon3.gblx.net (208.50.13.193) 237.549 ms 273.685 ms 218.075 ms
10 pointclickconsulting.s5-0-0.ar2.lax1.gblx.net (64.212.16.58) 476.634 ms 356.991 ms 415.758 ms
11 63.99.108.232 (63.99.108.232) 354.821 ms !<10> 373.141 ms !<10> 350.567 ms !<10>
Click to expand...

It is interesting to note that both Bob and sg225917 are VirginMedia cable customers.

From what I can work out, step 1 is our home router, steps 2-9 of both trace routes is the packet rattling about in VirginMedia's creaky infrastructure, step 10 is the transatlantic pipe and step 11 (which you don't ever get to) is the shiny wonderfulness that is pfm. It would appear that gblx.net (step 10) is failing to get the location info back up Virgin's cable broadband infrastructure, i.e. yes, it is probably Virgin's fault.

Tony.
 
im suffering withdrawl, i can feel myself logging onto the wigwam...help me.
 
I have no idea what to suggest. One thing that has confused me is that MatthewR has been posting today and I know he's VirginMedia cable. I wonder how many other pfm folk are missing in action due to this? Have you raised it as a fault with Virgin?

Tony.
 
I did online but they bailed out and told me to use a phone line. Bollocks to that. I love PFM but I'm not paying premium rates for Virgin to sort themselves out! I'll wait til it sorts itself out.
 
DNS is definitely resolving. tracert gets to hop # 10 (ge5-3-0-1000M.ar2.LON3.gblx.net) and goes no further.
 
Bob, could you post the VirginMedia support email address or a link to the web form - I can't find it on their crappy site after half an hour of searching. We really need to get Virgin on the case about this, the problem theirs and you have a right to expect them to take action. I'd certainly bounce the email back and ask for a response from a superior - suggesting using dial up is not an acceptable long term solution! If I can get the contact details I'll write an email myself as the site owner.

Tony.
 
I used NTL before Virgin took it over so I am using their proprietary antivirus - NTL Netgurad. It has something called Broadband Medic which I went through to contact them online.
The contacts I've found are
Broadband technical issues phone contact 0871 225 1111
or
email
www.ntlhome.com/contact
 

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